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Family Liaison Officer (FLO)

Hello, my name is Caroline Soutan and my role is to provide pastoral support to parents/carers and help with any issues that you may have in relation to supporting your children, both at home and in school, and to signpost to agencies where appropriate.



A FLO works directly with parents in a non-judgmental way, empowering them and their families to get the most out of educational opportunities available.  A FLO is also an additional source of support for parents and can help with a wide variety of issues, not just those connected with education. A FLO can provide information, help and support in many areas such as health, parenting skills, finance, relationship breakdown and employment, as well as starting school or moving to secondary school.


The key role of the FLO is to work with families to help overcome any barriers to children’s learning by providing advice and support in those difficult times when it can be hard to know where to turn.



I also work as the Family Liaison Officer at Lyminge Church of England Primary School and have previously worked for KCC within in the Kent Integrated Family Support Service Team. I have also regularly volunteered as a Family Advice Worker for Homestart.



Should you have a personal concern or school related issue, then I am here. I am fortunate to have access to a wide range of other agencies, as I recognise that sometimes it can take a team from different areas to find the right solution. Any query, large or small, that you may require assistance with, I am here to help.


I liaise with all school staff, always in the best interests of the children and their families. I work impartially and confidentially and can provide a ‘listening ear’ if you ever need advice or support. All information is kept confidential subject to the usual child protection guidelines.


To get in touch you may either telephone, e-mail me at, or pop into school and see me personally. I am usually available on a Monday, Wednesday and a Friday.